Always store your jewellery pieces individually, preferably in your soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.

All our MaiaMina sterling silver jewelry is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.

You can find further advice on how to care, store and clean your jewelry on our Product Care page.

Warranty Terms:All our products are covered by a two-year warranty, starting from the date of your order's delivery. This warranty applies to any defects in materials and workmanship.

What's Not Covered:Please note that this warranty does not include protection against regular wear and tear or accidental damage. To keep your jewelry in top condition, refer to our jewelry care guide.

How to Use the Warranty:If you require warranty service or have any questions, don't hesitate to reach out to our customer service team. We're here to assist you.

To cancel or change the order, please contact our customer service as soon as possible. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.

Absolutely! it is safe to shop on maiamina.com. All your personal information and credit card, long with the transaction process will be encrypted.

Before confirming the transaction, our payment department will check whether there is a fraud in each transaction to ensure your safety.

Simply enter your code in the designated field at checkout. You can use one discount per order. If you apply a second code, our system will automatically choose the better offer, and no other discounts will apply.

Discount codes cannot be combined with free shipping offers, referral credits, referral codes, or any other promotions. MaiaMina reserves the right to hold or cancel orders that use multiple discount codes.