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Shipping Policy

1. Order Confirmation

  • Upon receiving your order, a confirmation email detailing your order information will be sent to you.

  • We will begin processing your order promptly.

2. Shipping Notification

  • Once your order has been shipped, you will receive an email with the tracking number for your package.

3. Shipping Costs and Processing Time

  • Free Standard Shipping: We offer free standard shipping on all items for orders from any country.

  • Processing Time: Orders are typically processed within 1-3 business days.

4. Shipping Destinations

We ship to the following countries:

  • North America: United States, Canada, Mexico

  • Europe: United Kingdom, Germany, France, Italy, Spain, Austria, Switzerland, Sweden, Denmark, Belgium, Poland, Ireland, Finland, Netherlands, Portugal, Luxembourg, Bulgaria, Hungary, Turkey, Serbia, Cyprus, Greece, Latvia, Norway, Czechia, Slovenia, Greenland, Estonia, Guadeloupe, Lithuania, Romania, Malta

  • Asia: Israel, Uzbekistan, Qatar, India, Indonesia, Kyrgyzstan, Kazakhstan, Bangladesh, Pakistan, Bahrain, Brunei, Singapore, Japan, Cambodia, Saudi Arabia, Thailand, Kuwait, Jordan, Myanmar, Laos, Philippines, Mongolia, Vietnam, Azerbaijan, United Arab Emirates, Oman, South Korea, Maldives, Malaysia, Lebanon

  • Oceania: Fiji, New Zealand, Australia

  • Latin America: Brazil, Argentina, Chile, Colombia

  • Middle East: UAE, Qatar, Saudi Arabia, Jordan

  • Africa: South Africa

5. Estimated Shipping Times & Costs

Depending on your location, the estimated delivery times are as follows:

  • United States:

    • Standard shipping: 6-12 business days | Free

    • Express shipping: 5-8 business days | $9

  • Canada:

    • Standard shipping: 8-15 business days | Free

    • Express shipping: 8-10 business days | $9

  • United Kingdom & France:

    • Standard shipping: 6-10 business days | Free

    • Express shipping: 3-5 business days | $9

  • Germany, Italy & Spain:

    • Standard shipping: 6-10 business days | Free

    • Express shipping: 5-8 business days | $9

  • Switzerland:

    • 5-8 business days | Free

  • Greece & Norway:

    • 8-12 business days | Free

  • Cyprus:

    • 8-12 business days | Free

  • Other European Countries:

    • 6-10 business days | Free

  • Australia:

    • 6-10 business days | Free

  • New Zealand:

    • 8-15 business days | Free

  • Mexico:

    • 10-15 business days | Free

  • Asia:

    • 4-8 business days | Free

  • Middle East:

    • 10-15 business days | Free

  • Latin America:

    • 10-25 business days | Free

  • South Africa:

    • 6-8 business days | Free

Note: All packages are shipped with tracking information provided.

6. Notice Regarding Delivery Times

  • High Demand: Due to high demand for some of our popular products, please allow 7-12 business days for delivery.

  • Global Situation: Delivery times may be longer than usual due to recent global events. Please stay updated with your local delivery services.

  • Customs & Handling: Different countries have varying customs clearance processes and postal handling procedures that may impact shipping times.

Frequently Asked Questions

1. Why Haven’t I Received Any Order Confirmation Details?

  • This usually occurs when an incorrect email address is provided during checkout.

  • We send several emails, including an order confirmation, a fulfillment notice, and a shipping notice.

  • If you believe you entered your email incorrectly, please contact us promptly so we can correct it before your order is processed.

2. Can I Cancel My Order or Add Items to It?

  • Order Cancellation: You may cancel your order before it has been shipped. Once an order has been shipped, cancellations are no longer possible.

  • Adding Items: As we do not store any payment information, we are unable to add items to an existing order. If you wish to purchase additional items, please place a new order.

3. What Time of Day Are Orders Shipped?

  • Our handling and fulfillment center operates 24/7 to ensure timely processing and shipment of orders.

4. Why Is My Tracking Status Showing "Delivered" But I Have Not Received My Package?

  • In most cases, your local Post Office will be able to locate your package using their GPS system.

  • We recommend contacting your local Post Office to ensure that the package was not left at a secure location, such as a Parcel Locker.

Customer Support

Response Time

  • We strive to respond to all customer inquiries within 24 hours to ensure an optimal customer experience.

Refunds & Exchanges

Late or Missing Refunds

If you have not received your refund, please take the following steps:

  1. Check Bank Account: Double-check your bank account.

  2. Contact Credit Card Company: It may take some time before your refund is officially posted.

  3. Contact Your Bank: There is often some processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact us at support@maiamina.com.

Exchanges

  • We only replace items if they are defective or damaged.

  • If you need to exchange an item for the same product, please email us at support@maiamina.com.

  • Shipping Costs: You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Shipping Time: The time it takes for your exchanged product to reach you may vary depending on your location.

  • Trackable Shipping: For items valued over $79, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Disclaimers

  • Responsibility: MaiaMina does not assume responsibility for items marked as delivered in the tracking system but reported as undelivered by the client. Please contact the shipping company to locate the item or your local authorities to report the theft of the package.

Taxes and Duties

  • United States: MaiaMina is responsible for customs taxes or VAT fees for all customers in the United States.

  • Lost or Undelivered Packages: MaiaMina does not accept responsibility for packages that are lost, stolen, stuck in transit, or undelivered. We do not issue refunds or store credit for packages that the courier confirms as lost in transit or undelivered. Please contact your local postal service for assistance.

Contact Us

If you have any questions, please contact us at support@maiamina.com. Our team is happy to assist you.