FAQ
Will I be charged duties, taxes and any other fees?
Duties and Taxes
Import taxes and duties are included in the price of the products and there are no additional charges upon delivery and orders.
Foreign Transaction Fees
MaiaMina does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of MaiaMina. As we're based out of Canada, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.
Should you have confirmed that the charge was made on MaiaMina’s end, please reach out to our customer happiness team at support@maiamina.com with the details on the charges!
Is it safe to purchase items on maiamina.com?
Absolutely! it is safe to shop on maiamina.com. All your personal information and credit card, long with the transaction process will be encrypted.
Before confirming the transaction, our payment department will check whether there is a fraud in each transaction to ensure your safety.
How do I track my order?
nce your order ships, you’ll receive a shipping confirmation email. This email will include your tracking number and a link to check order status. You can also go to your account page to check order status.
How to care for your jewelry?
Always store your jewellery pieces individually, preferably in your soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.
All our MaiaMina sterling silver jewelry is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.
You can find further advice on how to care, store and clean your jewelry on our Product Carepage.
2 year warranty
Warranty Terms:All our products are covered by a two-year warranty, starting from the date of your order's delivery. This warranty applies to any defects in materials and workmanship.
What's Not Covered:Please note that this warranty does not include protection against regular wear and tear or accidental damage. To keep your jewelry in top condition, refer to our jewelry care guide.
How to Use the Warranty:If you require warranty service or have any questions, don't hesitate to reach out to our customer service team. We're here to assist you.
How is refund processed?
For questions on returns and exchanges, please check here.
Please note MaiaMina cannot issue a refund to a method of payment that is different from the one used to place the order. Upon receiving your returned item at our warehouse, it will take up to 10-15 business days for the returns team to process and send you a return confirmation email.
Credit card or Debit Visa Card
From the day the return is processed by the returns team, depending on your bank, it will take around 5-10 business days for the fund to reappear on your end. Should you have cancelled your credit card or reissued a new one, the amount will be transferred by the bank.
Paypal
Once a refund has been made back to your PayPal account, you will receive a notification from PayPal. It may take around 5-10 business days for you to see the fund on your bank account!