• Upon receiving your order, a confirmation email detailing your order information will be sent to you.
• We will begin processing your order promptly.

Once your order has been shipped, you will receive an email with the tracking number for your package.

• Free Standard Shipping: We offer free standard shipping on all items for orders from any country.
• Processing Time: Orders are typically processed within 1-3 business days.

North America

United States, Canada, Mexico, Greenland, Guadeloupe

Europe

United Kingdom, Germany, France, Italy, Spain, Austria, Switzerland, Sweden, Denmark, Belgium, Poland, Ireland, Finland, Netherlands, Portugal, Luxembourg, Bulgaria, Hungary, Czechia, Slovenia, Romania, Lithuania, Latvia, Estonia, Greece, Cyprus, Malta, Serbia, Turkey

Asia

Mainland China, Hong Kong SAR, Macao SAR, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Cambodia, Laos, Myanmar, Mongolia, India, Pakistan, Bangladesh, Kazakhstan, Kyrgyzstan, Uzbekistan, Azerbaijan, Brunei, Maldives, Israel, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Jordan, Lebanon

Oceania

Australia, New Zealand, Fiji

Latin America

Brazil, Argentina, Chile, Colombia

Africa

South Africa

United States:

• Standard shipping: 6-9 business days | Free
• Express shipping: 4-6 business days | $9

Canada:

• Standard shipping: 7-10 business days | Free

Mexico:

• Standard shipping: 5-8 business days | Free

United Kingdom:

• Standard shipping: 6-8 business days | Free
• Express shipping: 3-5 business days | $9

Germany:

• Standard shipping: 6-9 business days | Free

France:

• Standard shipping: 4-6 business days | Free

Rest of EU:

• Standard shipping: 7-14 business days | Free

China:

• Standard shipping: 1-2 business days | Free

Hong Kong & Macao:

• Standard shipping: 1-2 business days | Free

Taiwan:

• Standard shipping: 3-6 business days | Free
• Express shipping: 2-3 business days | $6

Singapore:

• Standard shipping: 4-6 business days | Free
• Express shipping: 2-3 business days | $6

Malaysia:

• Standard shipping: 5-7 business days | Free
• Express shipping: 3-5 business days | $6

Japan:

• Standard shipping: 4-6 business days | Free
• Express shipping: 3-5 business days | $6

South Korea:

• Standard shipping: 4-6 business days | Free

Thailand:

• Standard shipping: 5-7 business days | Free

Saudi Arabia:

• Standard shipping: 6-9 business days | Free

United Arab Emirates:

• Standard shipping: 4-6 business days | Free

Qatar:

• Standard shipping: 6-9 business days | Free

Kuwait:

• Standard shipping: 6-9 business days | Free

Australia:

• Standard shipping: 6-9 business days | Free

New Zealand:

• Standard shipping: 6-10 business days | Free

• Standard shipping: 6-9 business days | Free

• High Demand: Due to high demand for some of our popular products, please allow 7-12 business days for delivery.
• Global Situation: Delivery times may be longer than usual due to recent global events. Please stay updated with your local delivery services.
• Customs & Handling: Different countries have varying customs clearance processes and postal handling procedures that may impact shipping times.

• This usually occurs when an incorrect email address is provided during checkout.
• We send several emails, including an order confirmation, a fulfillment notice, and a shipping notice.
• If you believe you entered your email incorrectly, please contact us promptly so we can correct it before your order is processed.

• Order Cancellation: You may cancel your order before it has been shipped. Once an order has been shipped, cancellations are no longer possible.
• Adding Items: As we do not store any payment information, we are unable to add items to an existing order. If you wish to purchase additional items, please place a new order.

• Our handling and fulfillment center operates 24/7 to ensure timely processing and shipment of orders.

• In most cases, your local Post Office will be able to locate your package using their GPS system.
• We recommend contacting your local Post Office to ensure that the package was not left at a secure location, such as a Parcel Locker.

We strive to respond to all customer inquiries within 24 hours to ensure an optimal customer experience.

Contact Us:

• If you have any questions, please contact us at support@maiamina.com Our team is happy to assist you.

Share details about your shipping policies, item returns, or customer service.

If you haven’t received your refund yet:

1. Check your bank account
2. Contact your credit card company – It may take some time for your refund to be officially posted.
3. Contact your bank – Processing time may vary.

If you’ve done all of the above and still haven’t received your refund, please email us at support@maiamina.com.

We only replace items if they are defective or damaged.

• If you need to exchange an item for the same one, contact us at support@maiamina.com.
• Shipping costs for returns are the customer's responsibility and are non-refundable.
• If you receive a refund, the return shipping cost will be deducted from it.
• Shipping time for exchanged items may vary by destination.
• For items over $79, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
  
  

MaiaMina is not responsible for packages marked as delivered by the courier but reported as not received by the customer. In such cases, please contact the shipping carrier or your local authorities for assistance.

We offer duty-free and tax-free shipping worldwide. Customers will not be charged any customs duties or VAT at checkout or upon delivery.

MaiaMina does not assume responsibility for packages that are lost, stolen, delayed, or undelivered once handed over to the shipping carrier. No refunds or store credit will be issued in such cases. Please reach out to your local postal service for resolution.