Shipping & Delivery
Want to check your order status? Tracking information and order details were sent to your email. If you have any questions, feel free to contact us at support@maiamina.com.
Order Fulfillment Process
Order Confirmation
- Upon receiving your order, a confirmation email detailing your order information will be sent to you.
- We will begin processing your order promptly.
Shipping Notification
Once your order has been shipped, you will receive an email with the tracking number for your package.
Shipping Costs and Processing Time
- Free Standard Shipping: We offer free standard shipping on all items for orders from any country.
- Processing Time: Orders are typically processed within 1-3 business days.
Shipping Destinations
We currently ship to the following countries and regions
North America
United States, Canada, Mexico, Greenland, Guadeloupe
Europe
United Kingdom, Germany, France, Italy, Spain, Austria, Switzerland, Sweden, Denmark, Belgium, Poland, Ireland, Finland, Netherlands, Portugal, Luxembourg, Bulgaria, Hungary, Czechia, Slovenia, Romania, Lithuania, Latvia, Estonia, Greece, Cyprus, Malta, Serbia, Turkey
Asia
Mainland China, Hong Kong SAR, Macao SAR, Taiwan, Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, Cambodia, Laos, Myanmar, Mongolia, India, Pakistan, Bangladesh, Kazakhstan, Kyrgyzstan, Uzbekistan, Azerbaijan, Brunei, Maldives, Israel, United Arab Emirates, Saudi Arabia, Qatar, Kuwait, Bahrain, Jordan, Lebanon
Oceania
Australia, New Zealand, Fiji
Latin America
Brazil, Argentina, Chile, Colombia
Africa
South Africa
Estimated Shipping Times & Costs
NORTH AMERICA
United States:
- Standard shipping: 6-9 business days | Free
- Express shipping: 4-6 business days | $9
Canada:
- Standard shipping: 7-10 business days | Free
Mexico:
- Standard shipping: 5-8 business days | Free
EUROPE
United Kingdom:
- Standard shipping: 6-8 business days | Free
- Express shipping: 3-5 business days | $9
Germany:
- Standard shipping: 6-9 business days | Free
France:
- Standard shipping: 4-6 business days | Free
Rest of EU:
- Standard shipping: 7-14 business days | Free
ASIA
China:
- Standard shipping: 1-2 business days | Free
Hong Kong & Macao:
- Standard shipping: 1-2 business days | Free
Taiwan:
- Standard shipping: 3-6 business days | Free
Singapore:
- Standard shipping: 4-6 business days | Free
Malaysia:
- Standard shipping: 5-7 business days | Free
Japan:
- Standard shipping: 4-6 business days | Free
- Express shipping: 3-5 business days | $6
South Korea:
- Standard shipping: 4-6 business days | Free
Thailand:
- Standard shipping: 5-7 business days | Free
MIDDLE EAST
Saudi Arabia:
- Standard shipping: 8-12 business days | Free
United Arab Emirates:
- Standard shipping: 8–12 business days | Free
Qatar:
- Standard shipping: 8–12 business days | Free
Kuwait:
- Standard shipping: 8–12 business days | Free
OCEANIA
Australia:
- Standard shipping: 6-9 business days | Free
New Zealand:
- Standard shipping: 6-10 business days | Free
OTHER INTERNATIONAL
- Standard shipping: 6-9 business days | Free
Notice Regarding Delivery Times
- High Demand: Due to high demand for some of our popular products, please allow 7-12 business days for delivery.
- Global Situation: Delivery times may be longer than usual due to recent global events. Please stay updated with your local delivery services.
- Customs & Handling: Different countries have varying customs clearance processes and postal handling procedures that may impact shipping times.
Frequently Asked Questions
Why Haven’t I Received Any Order Confirmation Details?
- This usually occurs when an incorrect email address is provided during checkout.
- We send several emails, including an order confirmation, a fulfillment notice, and a shipping notice.
- If you believe you entered your email incorrectly, please contact us promptly so we can correct it before your order is processed.
Can I Cancel My Order or Add Items to It?
- Order Cancellation: You may cancel your order before it has been shipped. Once an order has been shipped, cancellations are no longer possible.
- Adding Items: As we do not store any payment information, we are unable to add items to an existing order. If you wish to purchase additional items, please place a new order.
What Time of Day Are Orders Shipped?
- Our handling and fulfillment center operates 24/7 to ensure timely processing and shipment of orders.
Why Is My Tracking Status Showing "Delivered" But I Have Not Received My Package?
- In most cases, your local Post Office will be able to locate your package using their GPS system.
- We recommend contacting your local Post Office to ensure that the package was not left at a secure location, such as a Parcel Locker.
Response Time
We strive to respond to all customer inquiries within 24 hours to ensure an optimal customer experience.
Contact Us:
- If you have any questions, please contact us at support@maiamina.com Our team is happy to assist you.
Frequently asked question
Share details about your shipping policies, item returns, or customer service.
Refunds & Exchanges
Refunds
If you haven’t received your refund yet:
- Check your bank account
- Contact your credit card company – It may take some time for your refund to be officially posted.
- Contact your bank – Processing time may vary.
If you’ve done all of the above and still haven’t received your refund, please email us at support@maiamina.com.
Exchanges
We only replace items if they are defective or damaged.
- If you need to exchange an item for the same one, contact us at support@maiamina.com.
- Shipping costs for returns are the customer's responsibility and are non-refundable.
- If you receive a refund, the return shipping cost will be deducted from it.
- Shipping time for exchanged items may vary by destination.
- For items over $79, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items.
Disclaimers
Delivery Responsibility
MaiaMina is not responsible for packages marked as delivered by the courier but reported as not received by the customer. In such cases, please contact the shipping carrier or your local authorities for assistance.
Taxes and Duties
We offer duty-free and tax-free shipping worldwide. Customers will not be charged any customs duties or VAT at checkout or upon delivery.
Lost or Undelivered Packages
MaiaMina does not assume responsibility for packages that are lost, stolen, delayed, or undelivered once handed over to the shipping carrier. No refunds or store credit will be issued in such cases. Please reach out to your local postal service for resolution.
Shipping Limitations
-Please use caution when providing a PO BOX/APO/FPO/DPO address, as it may result in lost packages and unexpected delays in shipping.
-For specific regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, and similar islands and territories, delivery times may be extended. If you want to receive your items faster, please contact customer service to inquire about expedited shipping options, which may require additional shipping costs.
Attention
-Please note that expedited shipping does not support delivery to a PO BOX/APO/FPO/DPO address. Shipping times may be slower for remote locations, and additional fees may apply.
-Depending on local postal delivery conditions, you may need to collect your package from your local post office.