After your order has been placed, you have 24 hours to contact support@maiamina.com and request order modifications, change of address, or a cancellation. After 24 hours, your order has already been placed in order processing and can no longer be modified or canceled.

To qualify for a return or exchange, items must:

• Be returned within 30 days of delivery
• Be unworn, undamaged, and in their original condition
• Include all original packaging, accessories, and inserts

The following items are not eligible for return or exchange:

• Final Sale items
• Gift items
• Complimentary promotional products
• Customized or personalized items

Please note that original shipping fees, expedited shipping fees, and any insurance charges are non-refundable.

• Submit Your Request
  Log in to your MaiaMina account and submit a return or exchange request through our Return Portal. If you need assistance, please contact us at support@maiamina.com.
• Wait for Approval
  Our customer care team will review your request and confirm whether your item is eligible for return or exchange.
• Receive Return Instructions
  Once approved, we will provide the appropriate return address based on your location. Please do not send your package before receiving our instructions.
• Ship Your Item
  Return the item in its original condition and packaging. We recommend using a trackable shipping service and keeping your tracking number until the process is complete.
• Refund or Exchange Processing
  Once your return is received and inspected, we will process your refund or exchange. Refunds are issued to the original payment method and may take 3–10 business days to appear, depending on your payment provider.

• Refund or exchange will be available as soon as your return is received and processed.
• Refunds: The refund time will depend on the payment method you used for your order. PayPal refunds: 3 business days. Credit card refunds: 7-14 business days.
  
• Exchanges: It will take up to 3 business days for us to arrange the reshipment for you.

At this time, MaiaMina does not provide prepaid return shipping labels. Customers are responsible for arranging and covering the cost of return shipping unless otherwise approved by MaiaMina.

• Personal Reasons (Dislike/Unsuitability):
  You are responsible for the return shipping costs in these cases. We recommend using a trackable shipping method, as we are not liable for lost returns.

• Quality Issues (Wrong/Damaged Products):
  If your return is due to a quality issue, such as receiving the wrong or damaged items, we will cover the return shipping costs. Please email us with your order number and photos of the issue. Our team will review your case and provide a resolution.

Please do not send your return before contacting us.

MaiaMina operates return centers in the United States, Hong Kong, and Singapore. Once your return request is approved, our customer care team will provide the most appropriate return address based on your location.

Returns sent to an address that has not been provided by MaiaMina may not be accepted and may not qualify for a refund or exchange.

If you have not yet received your refund, please follow these steps:

1. Check your bank account or PayPal balance.
2. Contact your credit card company or bank, as processing times can vary.
3. If you still have not received your refund, please contact us at support@maiamina.com.