To cancel or change the order, please contact our customer service as soon as possible. If the product has been shipped or you have received a shipping confirmation email, the order status cannot be modified.

Warranty Terms:All our products are covered by a two-year warranty, starting from the date of your order's delivery. This warranty applies to any defects in materials and workmanship.

What's Not Covered:Please note that this warranty does not include protection against regular wear and tear or accidental damage. To keep your jewelry in top condition, refer to our jewelry care guide.

How to Use the Warranty:If you require warranty service or have any questions, don't hesitate to reach out to our customer service team. We're here to assist you.

Simply enter your code in the designated field at checkout. You can use one discount per order. If you apply a second code, our system will automatically choose the better offer, and no other discounts will apply.

Discount codes cannot be combined with free shipping offers, referral credits, referral codes, or any other promotions. MaiaMina reserves the right to hold or cancel orders that use multiple discount codes.

Absolutely! it is safe to shop on maiamina.com. All your personal information and credit card, long with the transaction process will be encrypted.

Before confirming the transaction, our payment department will check whether there is a fraud in each transaction to ensure your safety.

Always store your jewellery pieces individually, preferably in your soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.

All our MaiaMina sterling silver jewelry is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.

You can find further advice on how to care, store and clean your jewelry on our Product Care page.

We will send you a shipping confirmation email with your tracking number as soon as the order is sent.

You can also check it on the Order section of your account. 

Duties and Taxes

Import taxes and duties are included in the price of the products and there are no additional charges upon delivery and orders.

Foreign Transaction Fees

MaiaMina does not charge any additional fees other than the total amount owed for the order. Other fees would have been applied by your bank and are not under the control of MaiaMina. As we're based out of Canada, banks in other countries may consider us a 'foreign company' and charge additional international fees on their own. We are not able to provide a refund for any foreign transaction fees.

Should you have confirmed that the charge was made on MaiaMina’s end, please reach out to our customer happiness team at support@maiamina.com with the details on the charges!